Privacy Policy smpv2 – Our Commitment to Protecting Malaysian Players' Personal Data

1 Personal Data We Collect

smpv2 collects your personal data in several ways as you interact with our platform. The following are the types of data we may collect:

Data you provide directly:

• Full name, identification card number and date of birth upon account registration.
• An active Malaysian mobile number for OTP verification and account communications.
• Email address for receiving notifications and support communications.
• Bank account or e-wallet details (DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, FPX via Maybank2u or CIMB Clicks) for processing deposits and withdrawals.
• Any identity verification documents you submit to us when requested.

Automatically collected data:

• Your IP address and device information used to access smpv2.
• Activity log data, including access times and dates, pages visited, and actions taken within the platform.
• Cookie data and similar tracking technologies to enhance your user experience.
• Transaction history, betting activity, and gaming activity on the smpv2 platform.

2 Purpose of Personal Data Use

smpv2 uses collected personal data solely for the following purposes:

• Account Management: To create, verify and manage your account at smpv2, including processing registrations, identity verification and member profile maintenance.
• Transaction Processing: To securely and accurately process your deposits and withdrawals via your preferred Malaysian payment method — including DuitNow, Touch 'n Go eWallet, GrabPay and FPX.
• Platform Security: To detect and prevent fraud, money laundering, unauthorised access and platform abuse by irresponsible parties.
• Customer Service: To enable the smpv2 support team to efficiently assist you with any enquiries, complaints, or technical issues.
• Platform Improvements: To analyse usage patterns on an aggregate basis (not at an individually identifiable level) in order to improve the functionality, performance and user experience of the smpv2 platform.
• Important Communications: To send important account notifications such as transaction confirmations, security alerts, and policy updates relevant to your use of smpv2.
• Legal Compliance: To fulfil applicable legal obligations, including Malaysia's financial regulations and directives from relevant regulatory bodies.

3 Sharing Data with Third Parties

smpv2 understands that your trust is our most valuable asset. We therefore uphold the principle that your personal data will not be sold, rented, or transferred to third parties for marketing or commercial purposes without your explicit consent.

However, there are limited situations where smpv2 may need to share certain information with third parties, namely:

• Payment Service Providers: Required transaction information is shared with payment service providers such as the DuitNow network, TnG eWallet processors, GrabPay, and banks involved in FPX solely to process your transactions.
• Game Providers: Minimum necessary gaming data is shared with licensed game providers supplying slots and other games on the smpv2 platform for technical and compliance purposes.
• Legal Requirements: Where smpv2 is required by law, court order, or direction from a lawful regulatory authority to disclose certain information, we will do so in accordance with the requirements stipulated.
• Rights & Security Protection: Where necessary to protect the rights, property or safety of smpv2, our members or the public from serious fraud or criminal threats.

All third parties involved in the situations above are required to handle your data in accordance with security and privacy standards that are equivalent to or higher than those maintained by smpv2.

4 Data Security Measures We Practise

Protecting your personal data is a responsibility that smpv2 take very seriously. We continuously invest in the latest security infrastructure and employ multiple layers of protection to ensure your data remains safe at all times:

• 256-bit SSL Encryption: All communications between your browser and smpv2's servers are encrypted with 256-bit SSL technology, ensuring no one can intercept your data in transit.
• Internal Access Controls: Access to members' personal data within smpv2's internal systems is restricted to staff who genuinely require it for their job responsibilities, and all access is logged and monitored.
• Continuous Security Monitoring: The smpv2 security team monitors our systems around the clock to detect any suspicious activity or unauthorised access attempts.
• Two-Factor Authentication: An OTP verification system via your registered phone number is used to protect logins and sensitive actions on your smpv2 account.
• Regular Security Audits: smpv2 conducts regular security assessments and penetration testing to identify and address any vulnerabilities in our infrastructure before they can be exploited.

5 Your Rights as a Data Subject

As a member of smpv2 and as a data subject under Malaysia's PDPA, you have the following rights regarding the personal data we hold about you:

• Right of Access: You have the right to request a copy of the personal data that smpv2 holds about you. This request will be processed within a reasonable timeframe.
• Right of Correction: If you find that any of your personal data held in smpv2's systems is inaccurate or out of date, you have the right to request a correction promptly.
• Right to Erasure: Under certain circumstances permitted by law, you may request that smpv2 delete your personal data. Please note that such requests may require your account to be closed, and there are limitations on what data can be deleted based on our legal obligations.
• Right to Restriction of Processing: You have the right to request that we restrict how we process your personal data in certain circumstances.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes.

To submit any of the requests relating to the rights above, please contact the support team smpv2 via email at [email protected], clearly stating your request. We will respond and process it within the timeframe required by law.

6 Cookies and Tracking Technologies

smpv2 uses cookies and similar technologies to enhance your gaming experience on our platform. Below is an explanation of how we use cookies:

• Essential Cookies: Required for the core functionality of the smpv2 platform, such as login sessions, security and language preferences. Without these cookies, the platform will not function properly.
• Performance Cookies: Helps us understand how players use the smpv2 platform in aggregate so we can improve performance and user experience. This data does not identify you individually.
• Functional Cookies: To remember your preferences — such as betting settings, preferred language, and login details — so you don't have to re-enter them each time you use smpv2.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect your experience on the platform smpv2. We do not use cookies to track your activity on third-party websites or applications unrelated to smpv2.

7 Account Security — A Shared Responsibility

Although smpv2 takes every possible measure to protect your data on our end, the security of your account also depends on your own actions. Below are the steps we encourage all smpv2 members to practise:

• Use a strong and unique password for your smpv2 account — do not reuse the same password from other accounts.
• Do not share your smpv2 account login details with anyone, including family members or friends.
• Log out of your smpv2 account after each session, especially when using a shared device.
• Review your account activity regularly and contact smpv2 support immediately if you notice anything suspicious.
• Ensure that any device you use to access smpv2 is protected with a password and up-to-date security software.

8 Privacy Policy Updates & Contact Us

smpv2 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the technologies we use. In the event of material changes, members will be notified via in-platform notifications or email. Continued use of the smpv2 platform after the effective date of any amendment will be considered acceptance of the updated policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way smpv2 handles your personal data, please contact us via:

• Email: [email protected]
• Live Chat: Available 24/7 on the smpv2 platform
• WhatsApp: Contact us via the number listed within the platform

We are committed to responding to all privacy-related enquiries within 3 business days or sooner. Your security and privacy is a responsibility we take seriously every day at smpv2.